Cancellation policy

We understand that circumstances may change, and flexibility is important for our customers. Therefore, we have implemented the following cancellation policy to accommodate varying needs while ensuring fairness to both parties:

1. Cancellation Period: Customers can request a cancellation of their course enrollment within 3 days from the date of purchase. This period allows customers to reconsider their decision and provides a reasonable window for cancellation without penalty.
2. Cancellation Process: To initiate a cancellation, customers must contact our support team through [email/phone number] and provide their enrollment details. We will then guide them through the cancellation process and confirm the cancellation request via email.
3. Refund Policy: Upon cancellation within the specified period, customers may be eligible for a refund of their course fees. However, a 20% cancellation fee may apply to cover administrative and processing costs incurred by our organization. The refunded amount will be processed through the original payment method used for the enrollment.
4. No-Refund Period: After the expiration of the cancellation period, course fees are non-refundable. This policy is in place to maintain the integrity of our course offerings and ensure fairness to other enrolled students.
5. Exceptions: In exceptional circumstances, such as medical emergencies or other unforeseen situations, we may consider refund requests outside of the specified cancellation period. Each request will be evaluated on a case-by-case basis, and decisions will be made at the discretion of our management team.
6. Course Access: Upon cancellation, customers will lose access to the course materials and online resources associated with their enrollment. Any progress or completion certificates achieved during the enrollment period will also be nullified.
7. Communication: We are committed to transparent communication regarding our cancellation policy. The policy details are prominently displayed on our website and communicated to customers at the time of enrollment to ensure clarity and understanding.

We value your understanding and cooperation regarding our cancellation policy. Should you have any questions or require further assistance, please don’t hesitate to reach out to our support team.